“Aloe Vera – Hellas Ltd” sends orders in Greece and abroad.
All the orders are dispatched within 4 working days from the date they were placed as long as the products are in stock. As soon as your order is sent, you will receive a confirmation e-mail. Processing, dispatch and delivery of orders is not carried out during weekends or public holidays.
As public holidays for “Aloe Vera – Hellas Ltd” are set : 28th October, 11th November, 24th, 25th, 26th, 31st December, 1st and 2nd January, 6th January, 25th March, Orthodox Easter (Good Friday to Easter Monday), 1st May, 15th August.
The delivery times that are in effect for your orders are the above:
– Within Greece: 1-4 working hours
– Inaccessible areas within Greece: 2-5 working days
– Europe and Cyprus: 3-6 working days
– Other countries such as the USA, Australia, Canada: 6-15 working days
In case of force majeure (strikes, bad weather conditions e.t.c.) there might be a delay in the delivery of your order. The procedure that is followed is to be informed by us and declare to us if you still wish the completion of the specific order.
No deliveries at mailboxes are carried out.
The shipments of the orders are carried out by the courier company SPEEDEX.
If you are absent the time of delivery, the deliveryman will leave a note with the contact information of the company in order to arrange to pass by your house the time and day that suits you better (It applies only to deliveries in Greece).
In case you wish to change the address of the delivery of your order, you have to inform us within 24 hours at email@example.com mentioning the code of your order. The same applies in case you wish to cancel your order. If you contact us after the order has left our offices, you cannot cancel it. You can follow the procedure that you will find in the section RETURN POLICY.
If the order is placed overseas and has not been delivered within the expected time limits, then contact the international post office reporting the tracking number (the number to track your order)and be informed by those in charge about the reasons for the delay.